Thank you for shopping with HairAffair By j!
Make sure you enter your CORRECT address at checkout, we are NOT responsible for incorrect addresses on your behalf (zip code included, apt number included!)
PHYSICAL ADDRESSES ARE PREFERRED AS P.O BOX SHIPPING TIME TENDS TO TAKE BETWEEN 9-15 BUSINESS DAYS TO RECEIVE.
1. How long is processing/shipping?
- Processing is 1-2 business days and shipping time is 3-5 business days. WEEKENDS AND HOLIDAYS ARE NOT INCLUDED. Overnight and 1 day options are NOT AVAILABLE unless we discuss prior to you ordering!
2. Can I make changes to my order?
- PLEASE pay attention when ordering because no changes can be made once payment is complete.
3. May I return my order?
- Due to COVID we're on a NO RETURN POLICY unless it's an error on OUR END. We are NOT RESPONSIBLE if you do not like the texture, water damage, heat damage or color damage. We are also NOT responsible for over bleaching or plucking of closures/frontals.
To be eligible for a return, items must be returned in the SAME CONDITION AS THEY WERE received with packaging and tags included. You have 48 hours to contact us about an error with your order to be eligible for a refund/exchange.
4. If you are eligible for a refund, you will receive your refund AFTER the hair is returned and checked out to the payment you used at checkout! It could take 5-10 business days based on YOUR BANK.
Where can I see more pictures or videos?
- Follow our instagram @hairaffairbyj and our Facebook HairAffairByJ for up to date pictures/videos.